As much as we would like to claim that our products are bug-free, there is little we can do to insure this. Even though our Quality Assurance team does a terrific job, there's always a place for hidden bugs caused by incompatibilities of all kinds. These bugs can be as little as a dot on the screen to as big as a crash.
Therefore, we'd appreciate it if you report any strange behavior that you encounter while you're using one of our products, and here's what we'd like to see from you:
- The name and the version of the product (e.g. Mp3nity v. 1.1.034)
- Information about your system, including the operating system, IE version, memory size, cpu model, system language, etc...
- Detailed instructions about how to reproduce this bug.
- In case of a crash, the error report (Win Xp/Vista/7 only)
- If any, snapshots or files that can help.
- If you are familiar with dump files, you could also send us those.
And many thanks.
Error Report
Windows 7, Vista and XP users can also provide us with a very helpful piece of information, and that is the error report. Here's how:
Windows Vista:
- Go to Control Panel > Problem Reports And Solutions.
Click on View Problem History.
- Double-click the report for which you wish to view the details
- Click Copy to Clipboard.
- Now that the crash report is in the Clipboard. You need to press CTRL+V to paste it in the message that you're sending us.
To Enable Problem Reporting on Windows Vista / 7:
- Go to Control Panel > Problem Reports And Solutions Then click on Advanced Settings.
As seen in the following snapshot, set Error Reporting to On and Windows is set to Ask each time a problem occurs.
Note that those settings must have been set before a crash occurs.
Windows XP:
- Go to Control Panel > Administrator Tools > System Events.
- From Applications, select the event that belongs to the crash you're reporting.
- Copy all the information in the report, specillay the Error Offset and the Module name.
- Paste it in the message that you're sending us.
OR:
- Whenever the crash window below (picture) appears, it means a program has crashed. Now, it's not very helpful for us if you click 'Send Error Report', since the information will only be sent to Microsoft. So it's better to click the blue 'click here' link.
- A second window opens (picture). Write down the offset (encircled) and the ModName then close the window.
- Click 'Don't Send' on the first window.
Include this offset and the ModName with the other information mentioned above in your email. It's the best next thing to getting the full WinXP report.