As much as we would like to claim that our products are bug-free, there is little we can do to insure this. Even though our Quality Assurance team does a terrific job, there's always a place for hidden bugs caused by incompatibilities of all kinds. These bugs can be as little as a dot on the screen to as big as a crash.
Therefore, we'd appreciate it if you report any strange behavior that you encounter while you're using one of our products, and here's what we'd like to see from you:
- The name and the version of the product (e.g. Mp3nity v. 1.1.034)
- Information about your system, including the operating system, IE version, memory size, cpu model, etc...
- Detailed instructions about how to reproduce this bug.
- In case of a crash, the offset found in the error report (Win Xp/Vista only)
- If any, snapshots or files that can help.
And many thanks.
Error Report
Windows Vista and XP users can also provide us with a very helpful piece of information, and that is the error offset. It can be obtained from the much-hated error window that is shown after a program crashes. Here's how:
Windows Vista:
- First make sure Problem Reporting is Enabled on your sytem.
Go to Control Panel > Problem Reports And Solutions Then click on Advanced Settings.
As seen in the following snapshot, set Error Reporting to On and Windows is set to Ask each time a problem occurs.
Note that those settings must have been set before a crash occurs.
- After that, when our product unfortunately crashes for whatever reason, Vista should display the following message.
Click Show problem Details, place your cursor on the report, then press CTRL+A then CTRL+C to copy all of it to the clipboard.
Click Close the Program
If you missed this window, the report is still stored on your system. Go to Control Panel > Problem Reports And Solutions.
Click on View Problem History.
Double-click the report you wish to send and Click Copy to Clipboard as seen in the snapshot.
- Now that the crash report is in the Clipboard. You can press CTRL+V to paste it in the message that you're sending us.
Windows XP:
- Whenever the window below (picture) pops up, it means a program has crashed. Now, it's not very helpful for us if you click 'Send Error Report', since the information will only be sent to Microsoft. So it's better to click the blue 'click here' link.
- A second window opens (picture). Write down the offset (encircled) then close the window.
- Click 'Don't Send' on the first window.
Include this offset with the other information mentioned above in your email. It's the best next thing to getting the full WinXP report.